Learning Modules

Overview of the Travel Industry

Learn about key supplier types within the travel distribution system, travel documents required, regulatory bodies of the travel industry and the differences between agency reservation systems.

Policies and Procedures

Learn the policies and procedures required for your travel business including receiving information from suppliers, commission structure, and travel industry identification cards, just to name a few. You will also learn about the responsibility that comes along with making a booking.

Selling Process

Learn sales skills for the travel industry, including prospecting and qualifying clients, making recommendations, overcoming objections and closing the sale.

The Booking Process

Understand the steps involved in the booking process. You will learn about checking availability, making the reservation, payment procedures and invoicing requirements.

Products and Suppliers

Learn about sun vacations, all-inclusive holidays, cruising, and more. Find out what makes them different and how to set up a custom package for a client.

Tour Brochure

In this module you will learn about tour brochures, why it is important to understand how to read and interpret them, how the brochure is prepared and the terms and conditions that go along with them.

The Travel Industry Act

Find information about the Travel Industry of Ontario (TICO) and the Ontario Travel Industry Act and Regulations including the Compensation Fund, the Consumer Protection Office (OPC) in the province of Quebec and the Consumer Protection Law in British Columbia (BPBCA) NOW CPBC

Airport Codes and Toll Free Numbers

Find out where to find airport codes for North American and international destinations. You will also have access to a list of toll free numbers for major air suppliers.

Canadian Institute of Travel Counsellors (CITC)

In this module you will learn about the travel industry association The Canadian Institute of Travel Counsellors (CITC) and the steps to earn your professional designation of CTC - Certified Travel Counsellor.

Air Transportation

In this module you will learn about types of fares, classes of service, pricing and payments. You will learn the differences between charter and scheduled airlines and review airline terminology.

Specialized Suppliers

In this module you will learn about developing a niche market and where to access suppliers that cater to this type of niche.

Fully Independent Tours (FIT)

In this module you will learn about FIT and how customizing a vacation for your client can meet their specific needs for the duration of their holiday or accommodation choices.

Coach Tours

In this module you will learn about coach tours and exclusive TravelOnly bus tours.